Privacy Policy

1. WHAT INFORMATION DO WE COLLECT?

Information You Provide to Us

When you reach out to us for a consultation or quote, we collect information such as:

• • Your name, address, and contact details
• • Project details and service requests
• • Property information relevant to your exterior needs
• • Communication preferences

Information Collected Automatically

When you visit our website at trummexteriors.com, our servers automatically collect:

• • Your device's IP address and browser information
• • Pages you visit and time spent on our site
• • How you found our website
• • General location information

This automatic collection helps us understand how our website is used and improve your experience with us.

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

• • Provide our services: Schedule consultations, prepare quotes, and complete your exterior projects
• • Communicate with you: Respond to inquiries, provide project updates, and offer ongoing support
• • Improve our services: Better understand our customers' needs and enhance our website experience
• • Comply with legal requirements: Meet our business and legal obligations

We treat every customer relationship as long-term, which means we may keep your information to provide ongoing support and maintenance services.

3. INFORMATION SHARING

We respect your privacy and limit information sharing to what's necessary for providing excellent service:

With Service Partners

We may share your information with trusted contractors, suppliers, and service providers who help us complete your projects. These partners are required to protect your information and use it only for the services they provide to us.

For Legal Reasons

We may disclose your information when required by law, such as responding to court orders or protecting our rights and safety.

With Your Consent

We'll always ask for your permission before sharing your information for any other purposes.

We never sell your personal information to third parties.

4. DATA SECURITY

Your information is stored on secure servers with industry-standard protections including encryption and access controls. We regularly review our security practices to keep your data safe.

While we take every reasonable precaution, no internet transmission is 100% secure. We encourage you to protect your own information when communicating online.

5. YOUR RIGHTS AND CHOICES

You have the right to:

• • Access your personal information we have on file
• • Correct any inaccurate information
• • Delete your information (subject to legal requirements)
• • Opt out of non-essential communications

To exercise these rights, simply contact us using the information below.

6. CHILDREN'S PRIVACY

We don't knowingly collect personal information from children under 18. If we become aware that we've collected information from a child, we'll delete it promptly. Parents who believe we may have collected their child's information should contact us immediately.

7. WEBSITE ANALYTICS

We use analytics tools to understand how visitors use our website. This helps us improve your experience and provide better information about our services. These tools collect anonymous usage data and don't identify individual visitors.

8. DO NOT TRACK SIGNALS

Our website doesn't track visitors across other websites. We respect "Do Not Track" browser settings and don't collect personally identifiable information for tracking purposes across third-party sites.

9. EXTERNAL LINKS

Our website may include links to other resources, such as manufacturer websites or industry associations. We're not responsible for the privacy practices of these external sites, so please review their privacy policies before sharing your information.

10. DATA RETENTION

We retain your information for as long as necessary to:

• • Provide ongoing services and support
• • Meet legal and business requirements
• • Honor warranties and service commitments

When information is no longer needed, we securely delete it.

11. DATA BREACH

In the event we become aware that the security of the Website has been compromised or your personal information has been disclosed to unrelated third parties as a result of external activity — including security attacks or fraud — we will take reasonably appropriate measures, including investigation, reporting, and cooperation with law enforcement authorities as needed.

If a data breach occurs, we will make reasonable efforts to notify affected individuals by email if we believe there is a reasonable risk of harm. In jurisdictions where required, we may also report the breach to the appropriate data protection authorities in accordance with applicable regulations.

12. ACCEPTANCE OF THIS POLICY

By accessing and using our Website and Services and submitting your information, you acknowledge that you have read this policy and agree to all its terms and conditions. If you do not agree to abide by the terms of this policy, you are not authorized to access or use the Website and Services. We will not use your personal information in a manner materially different from what was stated at the time it was collected without your consent.

13. POLICY CHANGES

We may update this privacy policy to reflect changes in our practices or legal requirements. When we make significant changes, we'll update the date at the top of this page and may provide additional notice through our website or direct communication.

Your continued use of our services after changes become effective means you accept the updated policy.

14. CONTACT US

We're always happy to answer questions about your privacy or this policy. As a family-focused business, we believe in clear, honest communication.

If you have concerns about how we've handled your information, please contact us first. We'll work with you to address any issues promptly and fairly.